⚙️ Admin & System

Customer Support Helpdesk

Customer emails from connected mailboxes in one place — assignment, labels and canned replies.

What this module offers

🗂️

Automatic Mail Sorting

New messages are filed into folders by rules based on sender or subject.

🔔

Reply Alerts

When a customer replies, the assigned colleague is alerted in the admin, by email or in the browser.

🛒

Orders on the Customer Card

The customer card lists their e-shop orders, matched by email address.

✂️

No Quoted History

Quoted earlier mail from common email programs is trimmed from customer replies.

📊

Team Performance

For active colleagues you see replies, closed conversations and the average first response time.

Full control

Admin modules give you complete control over your e-shop. Security, monitoring, statistics, permissions — everything in one place. No surprises.

Technical details

module.config
$ # Module configuration
module: "Customer Support Helpdesk"
slug: "helpdesk"
category: "Admin & System"
source: "core/Helpdesk"
status: "active"

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